Our Story & FAQ
Located at the heart of Downtown, "Sids Connection" is available for all your sweet cravings and some salty ones too!
We believe that life's sweetest moments deserve to be celebrated with delicious treats and heartfelt gifts. Our story began with a passion for creating delectable cakes, cake jars, and many more delicacies and also handcrafted gifting items that bring joy and delight to every occasion.
If you are interested in placing a bulk order or catering for your event, please reach out to us through our contact page. Our team will work with you to create a custom order that meets your specific needs. We can also create unique gifts for your corporate clients and employees.
FREQUENTLY ASKED QUESTIONS
Where are we located?
We are located at the heart of Toronto Downtown.
Address: 20 Bruyeres Mews, Toronto, ON, M5V0G8
We offer a wide variety of cakes, cake jars, cupcakes, brownies, fresh juices, savory options, party supplies, candles, resin décor etc and we keep adding new stuff on daily basis.
Yes, we offer customization options. You can choose the flavor, size, design, and even add personalized messages or decorations to make your cake extra special. You can just give us a call on 647-709-9849 or email us sidsconnection@gmail.com or drop us in the contact form.
Absolutely, we have vegan options and gluten free options available. Just let us know and we will take it from there.
We recommend placing your orders at least 48 hours in advance to ensure availability and sufficient time for customization. However, we understand that there may be urgent requests, so feel free to reach out to us for any last-minute orders.
Note: For Resin art we need a turn around making time of minimum 7 days depending on customization and availability of items.
Sid makes fresh items every morning. Here's a break down of his process:
Day 1 - Sid needs to ensure that he has the necessary ingredients to complete your order.
Day 2 - Cake assembled and completed, ready for pick-up.
Do you offer delivery services?
Yes, we offer delivery services for cakes and gifts within 5 kms in Downtown Toronto from our location. Please note that delivery options may vary based on your location.
Can I schedule a cake delivery or pickup for a specific time?
While we strive to deliver within the requested time frame, exact delivery time cannot be guaranteed due to factors like traffic and delivery route optimization. However, you can provide specific delivery instructions, and we will do our best to accommodate your request.
What are the payment options available?
We accept various payment methods, including credit/debit cards, online payment gateways.
What is your return or refund policy?
We have a customer satisfaction guarantee. If you are not satisfied with your order, please contact us within a specified time frame, and we will address your concerns on a case-by-case basis. Please refer to our refund and return policy for detailed information.
Can I include a personalized message or greeting card with my gift order?
Absolutely! Just drop us a mail/ call or a contact form and we will accommodate your request.
What is your cancellation policy?
Orders can be cancelled up to 24 hours before the scheduled delivery or pickup time. Refunds may be subject to a cancellation fee.
Can I track my order?
Yes! Once your order has been shipped or scheduled for pickup/delivery, you will receive a confirmation email with tracking information.
What types of gift items do you offer?
We offer a wide range of gift items for various occasions, including personalized resin gifts, home décor, candles, party supplies, gourmet treats, and more. Explore our website to discover the perfect gift for your loved ones.
Do you offer gift cards?
Yes, we offer gift cards that make the perfect gift for any occasion. You can purchase gift cards directly from our website and choose from various denominations.
I have a specific question that is not covered here. How can I get in touch with your customer support?
We're here to assist you. Please visit our Contact Us page to find our customer support details, including email, phone number, and live chat support. We'll be happy to answer any further questions you may have.
We want to hear from you! We read and respond to every customer inquiry, so don’t be shy. Fill out the form below and we’ll get back to you as soon as we can.